Defective Goods Policy
GOODS THAT ARE RECEIVED WITH DEFECTS
If you receive an item that is damaged or defective upon first inspection, please contact us within 48 hours of receipt by emailing firstname.lastname@example.org. Please include:
- Your order number
- The name of the faulty item
- A description of the defect
- A photo of the defect
We will respond to you as soon as we can!
GOODS THAT FAIL WITHIN THEIR WARRANTY PERIOD
All goods supplied by Street Icons are from official sources and are covered by the normal manufacturer’s warranty. If an item has failed prematurely please follow our returns procedure, click here, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
WHO PAYS FOR RETURN POSTAGE ON FAULTY GOODS?
Where an item is deemed to have been sent out by Street Icons in a defective condition or the defect has occurred as a result of the couriers used to deliver the goods, Street Icons will cover all postage costs. Where an item has failed within its period of warranty and according to the Consumer Rights Act of 2015, we ask customers to arrange return of the goods to us. The customer will have to cover the returns postage cost, Street Icons will cover the cost of sending out a replacement if applicable.
HOW LONG DOES IT TAKE TO REPAIR OR REPLACE AN ITEM COVERED UNDER WARRANTY?
This will vary from one item to another depending upon the nature of the problem. When we receive email notification of the fault we will provide an estimate of the turnaround time.