For items that we have dispatched directly to you, you will find your returns form on the back of the delivery note that was included with your order.
Click here if you need a fresh one!
If you cannot download it directly from the link, right click the link and click ‘save target as’ and download it to your computer. You can also use this link if an item was dispatched directly from the manufacturer.
- We accept returns up to 30 calendar days after receipt of goods.
- Returned goods must be accompanied by a completed returns form.
- Returned goods must be unused and returned with their original packaging and with all labels attached.
- Customers are responsible for ensuring returns arrive in good condition.
- We cannot accept returns of items that have been personalised e.g. special order Davida helmets or our made-to-order Urban Boot, unless the goods received were damaged or contained a manufacturer’s fault, in which case you must notify us within two days of delivery so that we can put this right for you.
- Goods must be returned with relevant promotional items and free gifts.
We reserve the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use. This includes agencies, individuals and companies using the Street Icons ecommerce platform’s sales and returns process to procure goods for commercial purposes. Goods shall be made available for collection and return to the original purchasing party.
- There are no restocking fees or repeat shipping charges (for orders over £100) on UK returns and exchanges. UK Returns Policy
- We endeavour to process refunds or exchanges within 5 working days of receiving the returned goods.
REFUNDS – The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
EXCHANGES – We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive an email notification.