TERMS & CONDITIONS
Shipping: At the present time Street Icons can only deliver items to UK addresses.
Customized and made-to-order items: please note that these items cannot be returned or exchanged unless received in a damaged or defective state.
Confirmation – All orders will be confirmed by email, which will include the online order number. Customers will then be notified by email on despatch of their order. Please quote your online order number in any correspondence.
Cancellation/changes – If you wish to cancel or change an order, please email email@example.com immediately. Under the consumer Rights Act 2015 you have the legal right to cancel your order within 7 working days of receipt of the goods. To cancel a purchase, you must first notify us by email.
Out of Stock items – We endeavour to keep all items in stock. However, there may be times when demand is high and/or we may not have your particular size, colour or design in available stock. Under these circumstances you can
Pre-Order – items which normally ship within 7 working days. We might also pass on your delivery address to the manufacturer/supplier who in turn will use this to arrange delivery via their chosen courier. Otherwise you will be notified as soon as is possible if there is a delay in the despatch of your order. All items sold are ‘subject to availability’.
Payment – We accept Paypal and most major credit and debit cards – please see the checkout for accepted cards. We also now offer Klarna, which allows you to split your payment into instalments. Find out more here. Normally payment will be taken at checkout. All prices are quoted in GB Pounds.
Returns Policy – If you are unhappy with your purchase you may return it to us for a refund within 14 days of receipt of the goods, providing the item is unused and reaches us in an unused saleable condition with tags attached and original immediate packaging. Your refund will be in the form of the payment method used at the time of ordering and may take up to 5 working days. Please complete a Returns Form. Please make sure that all returns are packaged correctly. Street Icons cannot accept responsibility for items damaged during return. For your protection, we recommend that you use a recorded-delivery service for returning the goods. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
Please notify us before returning goods by e-mail: firstname.lastname@example.org. Failure to do so may see packages refused delivery and returned to mailer. Please include sender’s name, address and phone number along with a copy of the original receipt and a reason for return.
If you are returning an item because of an error on our part or because it is damaged, we will refund the cost of returning the item to us.
Damaged or Defective products – Street Icons must be notified within two days of receipt if a product is being returned with either a suspected manufacturing defect or having been damaged in transit. This is in order that the warranty procedure can begin with the manufacturer or courier. Notification after this time may result in the warranty being invalid. Please read our Defective Goods Policy.
Helmets – HELMET SAFETY STANDARDS – It is the responsibility of the purchaser to ensure they purchase a helmet that conforms to their local safety standard – e.g. DOT for USA riders, ECE for European riders. Where a helmet is purchased for use in a country where it does not conform to the local safety standards, it is purchased/worn at the rider’s own risk and we accept no responsibility for loss or damage to property or person as a result of its use. Special orders for helmets are not refundable.
Exchanges – Customers wishing to exchange a non-faulty item for an alternative product will be responsible for returns to Street Icons and will be charged a standard charge for re-shipping. Exchanges may take up to 14 days, depending on availability.
Return address: –
Street Icons Returns,
207 Regent Street,
London W1B 3HH
WHEN WE ARE IN RECEIPT OF YOUR RETURNED GOODS: We usually process refunds or exchanges (subject to availability) within 5 working days of receiving the returned goods. Refunds – Funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used. Once exchanges are dispatched you will receive an email notification.
Disclaimer – The information contained in this website is for general information purposes only. The information is provided by Street Icons and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Street Icons. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Street Icons takes no responsibility, and will not be liable, for the website being temporarily unavailable due to technical issues beyond our control.
Copyright – All contents and information on this site including without limitation text, graphic and images, is the property of Street Icons and/or the property of their respective owners and is protected by United Kingdom copyright laws.
Trademarks – All trademarks that appear on this site are the property of their respective owners.
Our Liability – Whereas Street Icons and its owners follow their supplier’s guidelines, product descriptions and claims, we do not accept liability for any loss or damage to body or bike while using any garment or product purchased.
Payment – You can pay by credit card, debit card and PayPal.
Cards we accept – (MasterCard / Visa / Solo / Switch / Maestro / American Express). The goods will not be dispatched until the customer’s funds that have been paid have cleared in full.
Order Notes – Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with transaction and order reference numbers. We will not be held responsible for pricing errors due to software malfunctions, or human error. Important: This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result we reserve the right to decline orders for bulk or high value purchases or confirmed orders where an item has been priced incorrectly .
Credit Card Security – Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. We use an Extended Validation SSL for added security so when you visit areas that deal with personal information you will see a lock and the address bar will turn green indicating that you are in a secure area and that you can shop with confidence.